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Every shopper deserves to feel heard, especially when something doesn’t go as planned. We value your trust and aim to make every experience with us pleasant and worry-free. That’s why we’ve put together a clear and responsive system to handle any concerns you may have.
Our Grievance Redressal Policy ensures that any issue you raise is taken seriously, handled fairly, and resolved in a timely manner. We believe in open communication and transparent resolutions, giving you confidence that your voice matters.
We’re here to listen, help, and make sure your shopping journey remains as smooth and delightful as finding that perfect accessory.
A grievance simply means any concern or dissatisfaction you may have about a product or service purchased through our platform for which you’re seeking a fair resolution.
This can include issues such as product defects or quality concerns, incorrect or delayed deliveries, payment troubles, return or refund complications, exchange difficulties, or even dissatisfaction with customer support. It can also cover questions related to our policies or the way your order has been handled.
Whatever the situation, we’re here to make sure your concern is heard, your experience is respected, and your issue is resolved with care and clarity.
We know that even the smoothest shopping experiences can sometimes hit a snag, and we’re always ready to help set things right. Reaching out to us is quick and simple, and we’ll make sure your concern is handled with care.
To raise a grievance, start by visiting our Help Centre or Contact Us page on the website or mobile app. From there, select the category that best matches your concern so our team can understand it clearly. Next, share all the important details such as your order ID, a short description of the issue, and any supporting images or documents that can help us review the matter accurately.
Once we receive your submission, our support team will carefully go through the information and get back to you with an appropriate response.
We always do our best to resolve your concerns through our support team, but we understand that sometimes a little extra attention is needed. If your issue remains unresolved or you feel the response wasn’t quite satisfactory, you can escalate the matter to our designated Grievance Officer.
In accordance with the Information Technology Act, 2000 and other applicable laws, we have appointed a dedicated Grievance Redressal Officer to ensure every concern is handled with fairness and transparency. This officer oversees the entire complaint resolution process and steps in when a matter requires further review or action.
You can reach the Grievance Officer directly via email at ludestrenenterprisesprivatelim@gmail.com. Rest assured, your concern will be treated with priority and care, because we believe every shopper deserves a smooth and reassuring experience.
We know how important your shopping experience is, especially when it comes to finding the perfect accessory that makes you smile. If something isn’t quite right, we’re here to make it right quickly and smoothly, without the drama.
We understand that raising a concern can feel a bit like sending a message in a bottle, and we want to make sure you feel heard every step of the way. Your grievance will be considered resolved under a few clear and fair situations to ensure everyone walks away satisfied.
Firstly, once our team or Grievance Officer has worked with you to reach a solution that meets your needs, the matter will be considered closed. Your satisfaction is our priority, and we aim to provide a resolution that leaves you confident and happy with your experience.
Secondly, if we reach out with a proposed resolution and do not hear back from you within a reasonable period, we will consider the grievance addressed. This helps us keep things moving and ensures our team can focus on helping others as well.
Finally, when a final decision or resolution has been formally communicated according to our policies and any applicable regulations, the grievance will be officially closed. We believe in clarity and transparency, so you always know where things stand.
We hope this process gives you peace of mind knowing that your concerns are taken seriously.
We know that sometimes questions pop up faster than your favorite accessory goes out of stock, and we want to make it easy for you to reach out. Whether you have a query, need some clarification, or want to start a grievance, we are always ready to listen.
For any further questions or to initiate a grievance, please reach out to us at ludestrenenterprisesprivatelim@gmail.com.
Just like trends in accessories change from season to season, our policies may be updated from time to time to keep everything clear, fair, and easy to follow. We encourage you to check in every now and then to stay informed about the latest updates.
This policy is subject to periodic revisions. For the most current version, please refer to our Terms of Use and Privacy Policy pages. Staying aware helps you enjoy a smooth and worry-free shopping experience with us.
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